Returns & Refunds Policy

Last updated: 27 September 2026

We want you to be happy with your purchase. This policy explains your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and how returns work at FOCI Distribution.

1. Changed your mind (online orders)

  • You may cancel an online order and return the goods within 7 days of receiving them, without giving a reason (ECTA section 44).
  • Goods must be unused, complete, in their original sealed or undamaged packaging, with all accessories, manuals and free items.
  • You are responsible for the cost of returning the goods to us. We will refund the purchase price within 30 days of receiving the returned goods.
  • This does not apply to software licences, digital downloads or subscriptions once the key has been issued or activated, to items made or configured to your specification, or to consumables that have been opened (for example ink and toner) — as allowed by ECTA section 42.

2. Defective goods

  • Under CPA section 56, if goods are defective, unsafe or not fit for purpose, you may return them within 6 months of delivery. We will repair, replace or refund, at your choice, after assessing the fault.
  • Please report the problem as soon as possible and include your order number, a description of the fault and photos where helpful.
  • Faults caused by misuse, accidental damage, power surges, liquid, unauthorised repairs or normal wear and tear are not covered.

3. Manufacturer warranty

Most products carry a manufacturer warranty (usually 12 months or longer). After the CPA period, warranty claims are handled under the manufacturer’s terms. We will help you log and follow up warranty claims with the brand or its authorised service centre.

4. Damaged or incorrect items on delivery

If your parcel arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery. We will arrange collection and send the correct item at no cost to you.

5. How to return

  1. Call 012 943 6048 with your order number to get a return reference.
  2. Pack the item securely with proof of purchase and the return reference.
  3. Drop it off at Corobay Corner (Dallas Ave entrance), 152 Dallas Avenue, Waterkloof Glen, Pretoria, 0010, or send it by courier as arranged with us.

6. Refunds

Approved refunds are paid back to the original payment method (card or Instant EFT) within 30 days. Delivery fees are refunded where the return is due to a defect or our error.

Nothing in this policy limits your rights under the CPA or any other law.

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